Privacy policy

Privacy Policy

Get The Stick LLC
Last Updated: February 8, 2026

At Get The Stick, LLC (“The Stick,” “we,” “us,” or “our”), your privacy matters to us. It’s important to us that your experiences with us all feel intentional and positive, and we believe privacy should be clear, respectful, and human-centered.

This Privacy Policy explains what information we collect, why we collect it, how we use, how we do not use it, how we protect it, and the choices you have about your data.

We do not sell your personal information.


1. What Information We Collect

Information You Provide

When you make a purchase, create an account, sign up for updates, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account information

  • Payment details (processed securely by our payment providers and stored only if you opt to save them for faster checkout)

Information Collected Automatically

When you browse our site, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and actions taken

  • Cookies and similar tracking technologies

This information helps us understand how our site is used and how we can improve your experience.


2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you about purchases or your account

  • Send marketing emails and SMS messages (with your consent)

  • Improve our website, products, and services

  • Prevent fraud and protect the security of our community

  • Comply with legal obligations

We only collect and use information that helps us serve you better.


3. Marketing Communications

If you opt in, we may send you emails and SMS messages about The Stick, new products, and updates.

You can opt out at any time:

  • Emails: click the unsubscribe link

  • SMS: reply STOP

  • Or contact us at concierge@thestick.dog


4. Consent & Your Choices

When you provide personal information to complete a transaction, arrange delivery, return a purchase, or save your checkout details, you consent to our collecting and using that information for that purpose.

If we ask for your information for secondary purposes (like marketing), we will ask for your express consent or give you the option to decline.

You may withdraw your consent at any time by contacting us at concierge@thestick.dog.


5. How We Share Information

We share your information only with trusted service providers who help us operate our business, including:

  • Ecommerce and payment processors (such as Shopify and payment gateways)

  • Shipping and fulfillment partners

  • Analytics and marketing providers

They are permitted to use your information only to perform services for us and are required to protect it.

We do not sell your personal information.

We may also disclose information if required by law or to protect our rights in the event of a terms of service violation.


6. Shopify & Payment Processing

Our store is hosted on Shopify Inc. They provide the ecommerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases, and application. Payment information is encrypted and handled in accordance with PCI-DSS standards by Shopify and our payment providers. We do not store full payment details on our own servers.

For more information, you may review:


7. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember preferences

  • Understand how visitors use our site

  • Support marketing and advertising

We use analytics and marketing tools such as Google Analytics and Meta Pixel. These tools help us improve our site and understand how our content performs.

You can disable cookies in your browser settings, though some features of the site may not function properly.


8. Your Privacy Rights

Depending on where you live, you may have the legal right to:

  • Request access to the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Ask how your data is used and shared

However, regardless of where you live, we are happy to offer this. To exercise your rights, contact us at concierge@thestick.dog. We’ll respond in a reasonable timeframe.


9. Data Security

We take all reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.


10. Children’s Privacy

The Stick is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.


11. International Users

If you access our site from outside the United States, your information may be transferred to and processed in the United States.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect when posted on this page with an updated date. If our business is acquired or merged, your information may be transferred to the new owners.


Questions & Contact

If you’d like to access, correct, amend, or delete your information — or if you have questions about this policy — contact us at:

📧 concierge@thestick.dog