Refund policy
Returns & Exchanges Policy
Effective Date: February 15, 2026
We take great care in crafting and packaging each order. Because our products are premium and fragile, we maintain a careful returns policy to ensure quality for every customer.
Return Eligibility
Returns are accepted only if the product arrives damaged and the return is requested within 3 calendar days of delivery.
To be eligible for a return or exchange:
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Items must be unused
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In original packaging
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With all parts and accessories included
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With no signs of use or wear
Damaged Items
If your item arrives damaged:
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Please contact us within 3 calendar days of delivery
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Include clear photo documentation of the damage and packaging
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Upon approval, we will issue a full replacement
We may request the damaged item be returned as part of the replacement process.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable, insured shipping method
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We are not responsible for returns lost in transit
Exchanges
Exchanges are accepted for eligible items only:
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Items must be unused and in original condition
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Customers are responsible for return shipping
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Replacement items will ship once the original item is received and inspected
Refunds
Once your return is received and inspected, approved refunds will be issued to:
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The original payment method, or
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Store credit, at the customer’s choice
Restocking Fee
Approved returns are subject to a $30 restocking fee, which will be deducted from the refund amount.
Items Not Eligible for Return
Items showing any signs of use, missing components, or damaged due to customer handling are not eligible for return or replacement.
Discretionary Customer Care
While our policy is designed to protect a young company, we aim to create a thoughtful, elevated customer experience. In certain situations, we may extend courtesy accommodations at our discretion.
If something doesn’t feel right with your order, please reach out. We’re here to help.